EarthTouch Healing Arts - Policies - Dundalk, MD
EarthTouch Healing Arts - Healing Body, Mind and Spirit
EARTHTOUCH HEALING ARTS VALUES YOUR TIME
AND RESOURCES AND APPRECIATES RECIPROCITY
 
LATE APPOINTMENTS
 
EarthTouch Healing Arts will generally wait 15 minutes for late appointments.  Appointments arriving later than 15 minutes (with or without notice), may or may not be able to be accommodated according to operational needs at the moment.  

We appreciate a timely update by phone or text regarding the potential for lateness (fee for service will remain unchanged)  EarthTouch Healing Arts reserves the right to reschedule late arrivals or shorten a session accordingly.
 
MISSED APPOINTMENTS and CANCELLATIONS
 
EarthTouch Healing Arts strives to well serve you on your healing path, and in the spirit of mutual respect.  Ms. Lewis values her time with you - and trusts you will do the same.  
 
Cancellations within less than 24 hours of your appointment and missed appointments do not allow Ms. Lewis enough time to arrange to see other clients who may otherwise have been assisted during the time your appointment remains vacant. 
 
Appointments cancelled at least 24 hours before the scheduled appointment time will not incur a cancellation fee or future pre-payment requirement. 
 
However, EarthTouch Healing Arts may require a missed appointment fee of $25.00 for appointments not kept (no-show), or which are cancelled within less than 24 hours of scheduled appointment. 

GIFT CERTIFICATES (commensurate with the cost of the session missed that is not timely rescheduled or cancelled according to the above) may be considered forfeited.

SOCIAL MEDIA COUPONS intended to be used for a session that is not timely cancelled or rescheduled will lose promotional value, becoming valid only for the original price paid (which does not expire according to social media coupon provider policy).  Under such circumstances, the original price paid for social media coupons may be redeemed for the original service purchased commensurate with the actual price paid for the coupon.  

EARTHTOUCH HEALING ARTS MUST BE INFORMED WHEN BOOKING IF YOUR SOCIAL MEDIA COUPON IS EXPIRED AT THE TIME YOU BOOK THE APPOINTMENT OR IF IT WILL BE EXPIRED AT THE TIME OF THE APPOINTMENT THAT YOU RECEIVE.  

EarthTouch Healing Arts is not responsible for accommodating clients whose social media coupon is about to expire if appointments are not otherwise available.  EarthTouch Healing Arts will however, make every reasonable effort to accommodate expiring social media coupons but cannot guarantee an appointment by the promotional value expiration date.   

Note:  Only one social media coupon can be purchased per person to be used by the purchaser.  Unlimited gifted social media coupons, however, can be purchased for others, but cannot be redeemed by the purchaser, if purchaser has already used a social media coupon.  

EarthTouch Healing Arts has an introductory rate which matches the $39 price of its social media campaign and potential clients may use the GIFT CERTIFICATES button on this website OR PAY IN PERSON at the time of a booked appointment for an hour-long Swedish or Deep Tissue massage.  

Also, those who purchase an introductory rate massage though social media, this website or in person, as a first-time client, are permitted to come back for TWO MORE SESSIONS at the introductory rate!  If the session being purchased is a gift - the gift recipient is permitted to return TWICE MORE for the introductory rate! 

EarthTouch Healing Arts also has packages (which must be prepaid) that are discounted to nearly the introductory rate!  Packages may be shared.  

A package does not have to be purchased in order to come back a total of 3 times for the introductory rate (whether the initial session is purchased through social media or through EarthTouch Healing Arts (preferred) -- and offers of three introductory rate sessions may be combined with packages for a discount of many hundreds of dollars off of individually purchased sessions!  

PLEASE NOTE - the EXTRA TWO APPOINTMENTS at the introductory rate of $39 (and prepaid packages) can only be purchased through EarthTouch Healing Arts via its website or in person and may not be purchased through additional social media coupon purchases (see above policy).      

PREPAID APPOINTMENTS not cancelled or rescheduled according to above-policy (whether or not part of a package) may be considered forfeited in the amount of the missed session.  

Prepaid sessions (purchased through EarthTouch Healing Arts) and packages (only available through EarthTouch Healing Arts) are not refundable, but prepaid sessions and packages may be gifted and/or shared.  Packages may be split among others.  Gift certificates, prepaid sessions and packages have a 5-year expiration date from the date of purchase (not date of presentation).
 
Two missed appointments (no-shows) may require pre-payment for future bookings and possible termination as a client
 
RETURNED CHECKS
 
EarthTouch Healing Arts accepts checks as a convenience to its clients.  However, should a check be returned for insufficient funds, a $35.00 fee will apply and prepayment by cash or credit card will be required for a minimum of at least 3 future appointments.
 
PAYMENTS BY CREDIT CARD AND PAYPAL*
 
EarthTouch Healing Arts accepts payments by credit card for the convenience of its clients. 
 
*While EarthTouch Healing Arts accepts PayPal, it does so at its own discretion.
 
THANK YOU FOR RESPECTING OUR TIME TOGETHER
 
Thank you for understanding the necessity of policies for appointments and payments … and thank you, very, very much, for choosing EarthTouch Healing Arts as your Complementary and Alternative Medicine partner in your whole health and wellness.   
 
 
Namaste and Shanti,
Aleasha
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